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The Political Wizard is a very sophisticated online product - but how much support is available if I need it?
Political Wizard provides an excellent technical and political help service to all of its clients.

Political support is also available through our experienced in-house staff. We are based in Westminster, we have been in business for 25 years, and our staff are extremely knowledgeable about all matters relating to politics and Parliament. Their experience ranges from working in both Houses of Parliament, working at party headquarters, working in the civil service, chairing local associations, being local councilors, and having membership of all three main political parties. They can answer most political and Parliamentary queries on the spot, but if not will know where to find the answers.
Political Support can be contacted by emailing support@politicalwizard.co.uk or by telephone on 0044 (0)207 0917559.

Can I mix and match the various options within the portal?
Yes, you are the customer we think that you should decide which options you want.

Why is the Wizard so accurate?
Because it uses the Excalibur spider, which is totally accurate within the terms of your search profile.

Can I do free text searches?
Yes very easily – and with up to three and/or stipulations.

Is my monitoring archived?
Yes, for as long as you remain a client.

What is the difference between a spider and a search engine?
RetrievalWare Spider is a vastly superior to standard internet search engines. The Spider searches not only for your exact word or phrase match but also for related words or concepts that may be relevant to your query making it an intelligent search engine. The RetrievalWare search can also analyze your query terms as a pattern which tolerates spelling mistakes in either the search text or in the search query, thus ensuring minimal content loss for you, the end user.

Can I do mail merges from the databases?
Yes, you can easily do postal or e-mail merges.

Is there a contact management system?
Yes, every biography comes equipped with three contact management fields which only you can see. You can use them to record meetings, conversations or correspondence.

Can I access the Wizard from anywhere?
Yes, provided you are online and you have the correct username and password.

Can colleagues access the Wizard?
Yes, provided they have valid passwords. You can even all access it simultaneously. Again, you are the customer and you should decide who has access.

How often are the biographical databases updated?
We update them every day. At least twice a year we also ask the politicians to overhaul their own biographies.

Is my search profile saved?
Yes, it is saved so that you do not have to key it in repeatedly.

Can I change my search terms?
Yes, at any time and at no cost.

Would the Wizard put a strain on our server?
No, everything is run on our servers.

Is the Wizard secure?
Yes, we operate the very latest anti-virus and firewall software.

Can't we do our own monitoring through the Parliament website?
Yes, you can. However our system uses Excalibur, which is widely regarded as being the most powerful search engine in the world. In one sweep it will pick up all items of relevance to you. The relevant material is then presented in a way which makes it easy to view, easy to archive, and easy to distribute.

Why should we use you instead of DeHaviland?
Because we are more accurate, more flexible and more affordable!

>Campaigning specific faqs
   
Campaigning FAQ's  
How will I know whom to send my message to?
We have tied all of the UK's postcodes to the relevant constituencies.

Can't I just write to my MP anyway?
Yes - if you know who he or she is! We provide you with the right elected representatives for your area, the correct form of address, and the current contact details.

Does it work elsewhere?
Yes, in the US this kind of campaigning is well-established and effective.

How will we know if Political Wizard is achieving anything?
We will be logging all of the traffic through the website and will provide reports. Hopefully in time the campaign will produce concrete results, whether in the form of declared support by your legislator, questions or motions - or a change of policy if your argument is strong enough and it is coherently (and politely!) put across by as many people as possible.

What can the Political Wizard achieve for my organisation?
It can raise the profile of your organisation. It can raise awareness of your issues. It can inform and influence your elected representatives. Whats more, it can also make your members feel more involved in your campaign.

Won't they get annoyed if lots of people contact them?
No - that is what they are there for. MPs and other elected representatives now have full-time staff to deal with correspondence. Any politician who is not interested in the views of their constituents is not going to stay elected for long.